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FAQ

General

  • Mutual Community Standards
  • Success story?
  • Safe Dating Tips
  • Do I have to pay to use Mutual or is it free?
  • Does Mutual customer support have a phone number?
  • Why do I keep getting phantom notifications?
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Mutual Up (Premium Features)

  • I subscribed to mutualUp but it isn't working.
  • What Is Mutual Up?
  • How do I request a refund?
  • How do I cancel my MutualUp subscription?
  • What are notes? How do I message for free?

Your Profile

  • What happens when I connect to my Instagram?
  • Can I advertise on Mutual?
  • Why should I verify my profile?
  • Why is mutual having me create an account when I already have one?
  • How do I delete my profile?
  • How do I see my profile?
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