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Am I eligible for a refund?
When managing your subscriptions, it's essential to understand when and how refunds can be granted. This article clarifies refund eligibility according to our official Refund Policy and Procedure.
Let's go ahead and break down circumstances surrounding refunds and what steps you should take if you think you are eligible for one.
Step 1: Submit your Account Information
To begin the refund process, our team will need to identify what kind of subscription you have. Mutual members can purchase their subscription through one of the following platforms:
- Our own Website
- Apple Store
- Google Store
To identify which subscription type you have please submit the following information to our email: support@mutual.app:
- Your email address
- Your name
- Your Mutual ID (found under settings at the bottom of the screen)
- Your phone number
Once located, the agent will confirm the correct subscription linked to your account. If you have the following type of subscription the agent will recommend contacting the correct support team:
Apple Subscription: https://support.apple.com/en-us/118223
Google Suscription: https://support.google.com/googleplay/workflow/9813244?hl=en
If you have a subscription through our website, the rest of this article will apply to you!
Step 2: Understanding Your Situation
Not all situations are the same. Each refund request will be reviewed and either approved or denied by a manager.
Step 3: Options Before a Refund
Before we proceed with issuing a refund, we may offer you some alternatives that could provide better value, including:
- Extra notes
- Boosts
- Extended premium features
If these options are unacceptable and you may request a refund which will be approved or denied by a manager.
Essential Notes on Refunds:
- Stripe Fees: Please be aware that any refund you receive will have the Stripe processing fee deducted.
- Strict Policy: We reserve the right to approve or deny refund requests.
If you think you qualify for a refund based on the policy outlined above, please act quickly and provide all necessary details when contacting support. Understanding the refund procedure makes it easier for you to handle your requests and helps you avoid disappointment.
Feel free to let us know if you have any questions about your subscription or our refund process.