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Troubleshooting

Having a problem with the Mutual app? Check here for common problems and solutions.

  • Why did one or more of my matches disappear?
  • Why haven't I matched with anyone yet?
  • Experiencing A Bug?
  • Why is Mutual having me create an account when I already have one?
  • New Account and I Can't See Anyone on the app?
  • Why Is My Account Suspended?
  • Suspended For 999 Days?!?!
  • Android Keyboard Troubleshooting- Native Keyboard
  • Why do I keep getting phantom notifications?
  • Android Keyboard Troubleshooting- Gboard
  • Suspended For Longer Than 48 Hours?
  • Can't Open The App Due to Error 500?
  • Support is asking for a screenshot or screen recording, how do I do that?
  • Android Keyboard Troubleshooting- Swiftkey
  • Why Is My Name Wrong?
  • Why Can't I See Responses To My Support Requests?

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