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Troubleshooting
Having a problem with the Mutual app? Check here for common problems and solutions.
- Why did one or more of my matches disappear?
- Why haven't I matched with anyone yet?
- Why is Mutual having me create an account when I already have one?
- Why do I keep getting phantom notifications?
- New Account and I Can't See Anyone on the app?
- Experiencing A Bug?
- Support is asking for a screenshot or screen recording, how do I do that?