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Troubleshooting
Having a problem with the Mutual app? Check here for common problems and solutions.
- Why did one or more of my matches disappear?
- Why haven't I matched with anyone yet?
- Experiencing A Bug?
- Why Is My Account Suspended?
- Why is Mutual having me create an account when I already have one?
- Suspended For 999 Days?!?!
- New Account and I Can't See Anyone on the app?
- Android Keyboard Troubleshooting- Native Keyboard
- Why do I keep getting phantom notifications?
- Android Keyboard Troubleshooting- Gboard
- Suspended For Longer Than 48 Hours?
- Can't Open The App Due to Error 500?
- Android Keyboard Troubleshooting- Swiftkey
- Support is asking for a screenshot or screen recording, how do I do that?
- Why Is My Name Wrong?
- I Can't Find My Subscription on My Apple or Google Account?
- I Can't Find My Subscription When I Log In On Mutual's Website?
- Why Can't I See Responses To My Support Requests?