Why Can't I See Responses To My Support Requests?

If you’re having trouble seeing responses to your support tickets in the Help Center, don’t worry—you’re not alone! Our support team responds directly to the email address you provided when submitting your request. This article will guide you on how to find your ticket responses quickly and easily.

Where to Find Your Ticket Responses

Whenever you submit a support request through the HelpScout Beacon, our replies are sent to your registered email. If you don’t see our response in the Beacon, follow these steps:

1. Check Your Email Inbox
   • Open the email inbox associated with your request.

   • Look for an email from our support team. The subject will usually mention your ticket or support request.

     
     
2. Check Your Spam or Junk Folder
   • Sometimes, emails might be mistakenly marked as spam.

   • If you find our email in your spam folder, mark it as “Not Spam” to ensure future messages arrive in your inbox.

     
     
3. Check Your Trash or Deleted Items Folder
   • In some cases, emails may be accidentally deleted or filtered into the trash folder.

   • If you find our email here, move it back to your inbox for easy access.

     
     

Still Can’t Find Your Response?

If you’ve checked your email and still don’t see our response, try these additional steps:

• Search your email using keywords related to your request or our support address.
• Ensure you provided the correct email when submitting your request.

• Contact our support team again if you need further assistance.

  
  

We’re here to help and want to ensure that you receive the support you need. If you have any issues, feel free to contact us!