What Do I Do If I Logged In On The Sale Site To Purchase, But The Subscription Was Not Added to My Account?

If you logged into your account when purchasing a subscription on our sale site (meaning you did not purchase as a gift), but you have not received premium benefits, then that indicates you most likely have multiple accounts and activated premium on the incorrect account. It is fairly common for someone to have a second account they've forgotten about. Sale subscriptions can only be activated on one account, so if you do have a second account and accidentally apply your sale subscription to that account you will not see the benefits of premium on your main account. You can test this by going to your app settings, logging out of your account, and logging back in with the credentials you used to make the purchase. If you find that you've been logged into a second account with premium access, then you've confirmed that this is the issue.

If you've confirmed this is the problem or suspect that it is, then please contact us at support@mutual.app. Our team will help you get your subscription moved to the correct account, and, if necessary, delete your second account.