I Can't Find My Subscription on My Apple or Google Account?

If you're checking your Apple subscriptions or Google subscriptions and you cannot find your current subscription, then there are a few possibilities:

1. You may be logged into the wrong Apple/Google account. If you have multiple accounts please check each to see which has the subscription. An easy way to do this is to see which your receipts are being emailed to. That should be the correct account.
2. You may have purchased your subscription from our website. Purchases made on our website do not run through Apple or Google, so these subscription will not show up in your Apple or Google subscriptions. You can view and cancel that subscription by logging into your Mutual account on our Account Manager website.
3. A third, rare, possibility is that you purchased a subscription on one platform and then you changed phones and switched to a new platform. For example, let's say you purchased on Apple then switched to an Android phone. You can't view your Apple subscription history from your Google subscriptions, so you will not see your Apple subscription. The same is true if you switch from Google to Apple. In this case you will need to log into the purchasing account to review your subscription. You may also need to contact support@mutual.app to get help enabling premium on your new device.

If you still can't find your subscription then reach out to support@mutual.app for help.