Why did one or more of my matches disappear?
A match will last forever (moving to your archived section if you stop talking) so long as neither party ends the match. However, a match can disappear for a few different reasons.
If one of your matches has disappeared, then one of the following things has occurred:
- The person you matched with deliberately unmatched you.
- The person you matched with accidentally unmatched you.
- The person you matched with deleted their account.
- You accidentally unmatched them.
- You have signed into the wrong Mutual account.
- Each login method (Phone Number, Facebook, & Apple) will create a unique account. It is common for people to create a second account by mistake.
- If you are signed into the wrong Mutual account, go to Account>Settings>Log Out to return to the login screen. From there, you can try different logins to see if you can find the correct account.
*Please note that an unmatching is irreversible, even accidental ones.