Why Was My Verification Rejected?

Account verification is an essential step to ensure the security and reliability of our community. Verifying your identity helps us prevent fraudulent activity and create a safer environment for everyone, including you.

Common Reasons for Failed Verification:

• No One in the Verification Photo: Ensure the verification photo shows your face clearly.
• Incomplete Poses: Follow the precise poses needed for confirmation. Ignoring poses may result in rejection.
• Facial Expression: Make sure to have a smiling or neutral face in your verification photo. Silly faces are fun, but they can make it difficult to identify you.
• Blurry Photo: Make sure your verification photo is focused and clear.
• Inadequate Lighting: Proper lighting is essential. Avoid excessively bright or dark settings that will cover your features.
• Wearing hats and sunglasses: Hats and sunglasses may conceal your facial features. Take them off for the verification picture.
• Obscured Face: Make sure your face is visible and unobscured by shadows or objects including your hand or Book of Mormon.
• Person: The person in the verification photo must match the person in the profile photos.

Please remember that verification photos are reviewed manually by a human agent. Please dress modestly!

Other Important Reasons:

• Profile Accuracy
  • Make sure all of the information in your profile is accurate and true.
  • Maintain accurate and up-to-date information by updating your profile regularly.
  • Your profile photo and verification photo need to match. Significant differences could lead to an indefinite suspension.

After you complete the verification process, the team will approve your account, and you will be free to use the app. If you have been waiting for more than 48 hours, please contact the support team to follow up on the status of your account.

Mutual reserves the right to investigate and/or terminate your account without a refund of any purchases if you have misused the Service or behaved in a way that Mutual regards as inappropriate, unlawful, or in violation of these Community Standards, including actions or communications, within or outside of the app.